结账
结账只需 3 个简单步骤
- 填写订单信息
- 审核订单
- 提交订单并接收确认
订单信息页面
申请/链接至 e络盟 帐户
- 新客户第一次可能会选择“我不需要交易帐户”或“申请新交易帐户”。
- 对于网上购物的老客户，您的帐号应已列在此处并预先选中
- 对于现有客户，如果您未找到帐号或这是您第一次网上购物，请选择“加入现有交易帐户”；如果您想新建帐户，则可以选择“申请新交易帐户”
- 致电客户服务团队：Landline 800 820 5279 / Mobile 400 820 5857，09:00 - 18:00, Monday - Friday
请在发票和付款帮助中查看更多详细信息 银联支付详情 
支持带有银联标记的借记卡和信用卡网上支付。如果您选择银联支付，请务必在收到我们的销售确认单和付款链接后进行支付。请注意，您的网上订单完成之后，我们的客服人员将很快与您联系并和您确认订单信息。请与我们的客服人员确认后进行付款。
送货选择和订单选项
请选择合适的送货方式并添加注释或说明。有关各送货选择和限制的信息，请见交货信息帮助。还可参见计划的订单帮助以了解有关多次交付订单的信息。
设置订单首选项默认值以加快结账
对于经常购物的老客户，您可以在我的帐户中设置并指定默认帐户、发票开具方法、地址和送货方式，以便未来购物使用。有关更多详细信息，请见更新订单首选项帮助
Placing Orders
Q: What is a product lead time?
A:When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.
Q: What does it mean when a part is on backorder?
A: Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.
Q: Can I download or email my basket?
A:If you want to save your basket online for purchase later you can use the Saved Baskets feature.
Q: What are order minimums and multiples?
A:Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Related Links
Q: How do I check out from my saved basket?
A: You cannot directly check out from the saved basket page. You must add items from a saved basket to your current basket for check out. For more details visit the Saved Baskets page.
Related Links
Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.
Q: Can I speak to someone about a problem on the website?
A:
- Try our live support 09:00 - 18:00, Monday - Friday
- Email customer service: cn-sales@element14.com
- Call customer service: Landline 800 820 5279 / Mobile 400 820 5857, 09:00 - 18:00, Monday - Friday
Q: What is a Freight Forwarder?
A:A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.
Q: How do I schedule orders?
A:See the Scheduled Orders section for more information.
Q: What are special instructions and Delivery Notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Q: What are order notes?
A:Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
A:See the Quotes section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you offer Saturday delivery?
A:At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: When will my order be shipped?
A: Your order will be despatched from the warehouse the same day when you order on or before 12pm. Order after the cut-off time will be processed next day.
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Q: How do I open a trade account?
A: See the Trade Account section for more information.
Q: Can I order if I am on credit hold?
A: Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an e络盟 service representative at +86 21 6196 1388
Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms:
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
Q: I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
A: On the Registration page, enter your Customer ID and element14 Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling +86 21 6196 1388.
Q: What is Procard Reference?
A: If you are using a business credit card, your company may want you to type in a code in the Procard Reference field for your company's use. Text typed in the Procard Reference field will appear on your credit card statement. You can choose to enter a Procard Reference, but it is not required to complete your order.
Q: Do I get the promotional price when I purchase online?
A: The prices you find on the element14 website do reflect when products are on sale or promotion.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
Q: How do I view my service agreement price?
A: To view pricing based on your service agreement, you must be a registered customer and be logged in. Your agreement price is displayed in the search result and in the shopping basket. If you do not see your agreement price, please call +86 21 6196 1388 to speak with a service representative.
Q: I cannot see the card I added for future orders in Checkout or in My Account?
A: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.