查看和更改订单

A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.

Related Links

• My Account: Order Status & Tracking

A: Simply log in and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some delivery methods may not provide tracking information.

Related Links

• Log in
• My Account: Order Status & Tracking

A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on Landline 800 820 5279 / Mobile 400 820 5857 or email us at cn-sales@element14.com.

A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However you can request a return for eligible items by using our Return a Product Request Form.

A: You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.

Related Links

• My Account: Order Status & Tracking
• Request an invoice

A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at Landline 800 820 5279 / Mobile 400 820 5857, 09:00 - 18:00, Monday - Friday to see if the order can be expedited.