取消订单
是否要取消订单？我们因能迅速处理和发送客户订单而感到自豪。因此，您下订单后，大多数情况下执行系统会在几分钟内完成产品选取、打包和发送至配送中心的过程。这意味着如果您想取消已下订单，需要致电我们的客户支持团队（Landline 800 820 5279 / Mobile 400 820 5857）。如果产品延期交货并且未标记为“不可取消”，则您可能会有更多的取消时间，在此情况下，请发送电子邮件至 cn-sales@element14.com。
- 向客户服务团队发送电子邮件：cn-sales@element14.com
- 致电客户服务团队：Landline 800 820 5279 / Mobile 400 820 5857，09:00 - 18:00, Monday - Friday
Viewing & Changing Orders
Q: Where is my order?
A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems. If there is a problem with the order, you will generally be contacted by our customer support team.
Related Links
Q:Can I speak to someone about an order I have placed?
A:
- Try our live support 09:00 - 18:00, Monday - Friday
- Email customer service: cn-sales@element14.com
- Call customer service: Landline 800 820 5279 / Mobile 400 820 5857, 09:00 - 18:00, Monday - Friday
- Email technical support: cn-technical@element14.com
- Call technical support: 400 820 3793, 08:30 - 17:30, Monday - Friday
Q:How do I track my order?
A: Simply log in and go to the Order Status & Tracking section under My Account. The most recent order should be listed first. The tracking number (if available) will be displayed in the order tracking column. Note: some delivery methods may not provide tracking information.
Related Links
Q:What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on Landline 800 820 5279 / Mobile 400 820 5857 or email us at cn-sales@element14.com.
Q:Can I cancel an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However you can request a return for eligible items by using our Return a Product Request Form.
Q:How do I get a copy of an invoice?
A: You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.
Related Links
Q:How do I expedite an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at Landline 800 820 5279 / Mobile 400 820 5857, 09:00 - 18:00, Monday - Friday to see if the order can be expedited.